ABCitizenHelp center
How can we help?
Answers to the most common questions about ABCitizen.
Found a bug or have an idea? We usually reply within 2 business days. Include your device model and the email you signed up with.
How do I cancel or change my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose ABCitizen. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.
I paid but the app doesn't show my subscription
Make sure you're signed in with the same account you subscribed with, then open the subscription screen and tap Restore purchases. If it still doesn't appear after a few minutes, email us.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.
How do I delete my account?
In the app, open Profile, then Danger zone, then Delete account. This permanently deletes your account, practice history and voice recordings. Deleting your account does not cancel an App Store subscription, so cancel that separately in your iPhone settings.
I didn't get the verification email
Check your spam or promotions folder, and make sure the email address was typed correctly. You can request a new code from the sign-in screen.
How is my data used?
See our Privacy Policy for exactly what we collect and who it's shared with.